Shipping Policy
Thank you for shopping with Kensmere. This Shipping Policy explains our processing timelines, estimated delivery times, and important shipping notes.
United States Shipping
The processing times and delivery estimates listed below apply to orders shipped within the US.
Estimated delivery time = processing time + transit time.
Orders are produced and shipped from our manufacturing partners or overseas facilities.
1) Order Processing Time
All orders require 2–4 business days for processing (excluding weekends and public holidays). Once your order ships, you will receive a shipping confirmation email with tracking information.
2) Estimated Delivery Times
United States: 7–15 business days (transit)
Estimated delivery time = 2–4 business days processing + 7–15 business days transit.
3) Shipping Costs
We offer free shipping on all U.S. orders.
4) Tracking & Delivery
Once shipped, you will receive tracking details by email. Delivery timelines are estimates and may be affected by carrier operations, weather, peak season volume, or other factors outside our control.
5) Damages, Missing Items & Shipping Issues
If your order arrives damaged, missing parts, or with a shipping-related issue, please contact us within 48 hours of delivery and provide clear photos and/or videos of:
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The product issue
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The outer packaging
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The shipping label
We will review the case and provide an appropriate resolution (such as replacement parts shipment or other support). Please keep all original packaging materials until the case is fully resolved.
6) Contact Us
📍Address: 1500 N Grant St Ste R, Denver, Colorado 80203, US
✉ Email: support@kensmere.com
☎ Phone: +1(213)757-1373
⏱ Business Hours: Mon–Fri, 9:00 AM–5:00 PM (MST)