We currently ship within the United States. If you have a special request, please contact us before placing an order.
We accept major credit/debit cards and other payment options shown at checkout.
If your order has not shipped, we may be able to update certain details (such as contact information). Please email us as soon as possible with your order number.
Delivery estimates are shown at checkout and also in our Shipping Policy. As a general guideline:
Yes. We offer free shipping on all U.S. orders.
Yes. Once your order ships, you will receive an email with tracking details. Tracking updates may take 24–48 hours to appear.
Some oversize items may ship via ocean freight due to size and handling requirements. If applicable, we will confirm the shipping method and timeline with you.
Shipping timelines are estimates and may be affected by carrier operations, weather, or peak-season volume. If your tracking hasn’t updated for an extended period, contact us and we’ll help check with the carrier.
We accept eligible return requests within 30 days of delivery. Please review our Return & Refund Policy for full details and exclusions.
Yes. The following are not eligible for return:
Email us at support@kensmere.com with your order number and the reason for the return. If your return is eligible, we will provide return instructions and the correct return address.
Please contact us within 48 hours of delivery with clear photos/videos of the item and packaging. We will review and provide an appropriate resolution.
After we receive and inspect the return, refunds are processed within 10 business days. Timing may vary depending on your bank or card issuer.
Bulb inclusion and dimmability vary by model. Please refer to the “Light Source” and “Dimmable” details on each product page.
Yes. Share your ceiling height, room size, and a photo of the installation area, and we can suggest a suitable size and drop length.
We do not provide on-site installation. We recommend using a licensed electrician for safe installation.